MOHAMMED SHOZAB

Provided comprehensive support to NDIS participants, providers, and support coordinators, addressing diverse inquiries on plans, services, and general information via phone and email.

Ensured compliance and accuracy by delivering up-to-date information on NDIS processes, eligibility criteria, and available supports, reducing misinterpretations by 15%.

Resolved complex participant issues promptly, adhering strictly to NDIS guidelines to achieve positive outcomes for over 100+ stakeholders monthly.

Maintained data integrity and confidentiality by accurately recording participant information, updates, and service requests in NDIS systems, ensuring 100% data compliance.

Facilitated PRODA registration and MyGov account linking for providers and participants, troubleshooting technical issues to enhance access and reduce support calls by 10%.

Resolved diverse customer inquiries regarding self-managed and fully maintained novated leases, ensuring efficient issue resolution via phone and email channels.

Educated clients on novated lease details and assisted with budgeting their accounts, optimizing financial management for hundreds of clients.

Streamlined claims processing by assessing accounts, calculating forward projections, and approving claims based on prepared reports, improving processing efficiency by 20%.

Provided technical support for the Maxxia app and online services, guiding customers through installation and technical jargon to enhance user experience.

Managed novated lease terminations and mid-lease transfers, ensuring seamless account transitions and continuity for customers while maintaining compliance.

Conducted on-road driving tests for over 300+ applicants, accurately assessing and documenting driving skills on pre-determined routes to ensure public safety and compliance.

Processed over 150+ overseas license verifications and upgrades, issuing licenses to qualified customers while strictly adhering to regulatory standards.

Delivered exceptional face-to-face customer service, thoroughly explaining complex licensing details and resolving inquiries to enhance customer satisfaction by 95%.

Supported staff by preparing documentation, taking photos, and verifying vehicle registration for license tests, improving operational efficiency by 10%.

Managed cash and credit transactions for license issuance, processing payments accurately and efficiently, handling an average of 50+ transactions daily.

Enabled over 500+ citizens to set up MyGov accounts and MyGovID apps, resolving technical issues to facilitate access to essential government services.

Diagnosed and rectified technical errors in the mainframe system for vaccine providers, ensuring uninterrupted service delivery for critical public health data.

Located missing vaccine details within the database, ensuring accurate records and supporting public health initiatives by maintaining data integrity.

Streamlined access to healthcare services by unlocking and linking customer MyGov accounts to Medicare and Centrelink, reducing processing time by 15%.

Updated details in CDMS & AIR (Australian Immunization Register) after DVS verification, maintaining data integrity and compliance for national health records.

Supported over 200+ tax agents, bookkeepers, and business users in setting up MyGovID apps with strong identity strength and assigning credentials.

Structured payment plans for debt users, assessing financial circumstances and documenting decisions to facilitate upfront payments via credit/debit card, recovering over $50K in outstanding debt.

Processed and granted GIC SIC remission and deferral for Income Tax Returns and Business Activity Statements, ensuring compliance and financial relief for 100+ business and individual clients.

Guided business clients through enrollment for essential business roles (e.g., GST, PAYG withholding, FBT, LCT, WET, Fuel Tax credit), ensuring regulatory adherence and reducing audit risks.

Managed picking and packing operations, accurately retrieving items from various locations and preparing them for shipment in different box types, contributing to a 98% order fulfillment rate.

Utilized Bob software to scan and palletize boxes according to pick tickets, ensuring accurate inventory tracking and shipment readiness for thousands of units weekly.

Resolved user queries related to under-picked and over-picked items, rectifying discrepancies to maintain inventory accuracy and operational efficiency.

Organized and inducted empty cartons and totes for pickers and packers, streamlining supply chain logistics and improving workflow efficiency by 15%.